Returns, Refunds & Cancellations
Our 30-day return window, cancelling within 3 hours, refunds, and what to do about wrong or damaged items.
What is your return policy?
Returns are accepted within 30 days from the date of purchase, on unused and resellable items in their original packaging with tags intact. Gift cards and discounted items are not returnable.
What is your cancellation policy?
Orders can be cancelled within 2 hours of being placed. Email [email protected] with your order number as soon as possible. Once an order ships it falls under our standard return policy instead.
How do I cancel my order?
Email [email protected] with your order number and "Cancel" in the subject line, or call 1-888-320-9087. Cancellations must be requested within 2 hours of placing your order.
What do I do if I receive the wrong item in my order?
Contact us within 7 days of delivery with your order number, a photo of the item and its packaging label, and the item you expected. Do not install a part you believe is incorrect.
What do I do if my item(s) arrives damaged?
Contact us within 7 days of delivery with your order number and photos of the damaged item and its packaging. Do not install damaged hardware — we will replace the affected pieces.