What is your return policy?Updated 2 hours ago
We want you building, not fighting a return. Here are the exact terms.
What can be returned
An item is returnable when it is:
- Within 30 days from the date of purchase
- In unused and resellable condition — not installed, not torqued, not modified
- In the original packaging with all tags intact
Fasteners that have been installed and torqued are considered used and cannot be returned. If you are unsure a part is correct for your build, please confirm fitment with us before you start the install.
What cannot be returned
- Gift cards
- Discounted items (where applicable)
How to start a return
- Visit our returns centre.
- Enter your order number and email address to start.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will receive a confirmation email with shipping guidelines.
Please wait for approval before shipping anything back. Unapproved returns may not be accepted at the warehouse.
Refunds
Once your returned item is received and inspected, you will be notified by email and told whether your refund was approved or rejected. Approved refunds are processed within 5–7 working days after approval, either to your original payment method or as store credit.
Exchanges
We allow exchanges for selectable variants of a purchased item. Once your exchange request is approved, the replacement is shipped to you. Ordered the wrong thread pitch or the wrong year range? Start with an exchange rather than a return — it is usually faster.
Damaged or faulty on arrival
If the product you received is faulty or damaged, contact us within 7 days of the delivery date. Send photos of the item and its packaging, and do not install it.
Manufacturing defects
Defects discovered outside the return window are handled under our warranty, not the return policy. All XOTIC PERFORMANCE™ fasteners carry a limited lifetime warranty against manufacturing defects.
Need help?
Email [email protected] with your order number (Mon–Fri, 9:00 AM – 5:00 PM EST). We reply within 1–2 business days.