What do I do if my item(s) arrives damaged?Updated 2 hours ago
Report it to us within 7 days of the delivery date. That is the window in our return policy for faulty or damaged goods.
Before you do anything else
Do not install damaged hardware. A stud with a dinged thread, a bent washer, or a nut with a damaged flank will not clamp correctly and can take an engine with it. It is not worth the risk to save a day.
What to send us
- Your order number
- Photos of the damaged item, close enough to see the damage clearly
- Photos of the outer packaging and shipping label, including any crush or puncture damage
- Photos of the kit as it sat in the box, if the box was opened but not unpacked
Email it all to [email protected]. The packaging photos matter — they are what we use to file a claim with the carrier, and they speed up your replacement.
What happens next
We ship replacements for the affected pieces. You do not need to return the whole kit unless we specifically ask for it, and if we do, we cover that shipping.