What do I do if I receive the wrong item in my order?Updated 2 hours ago
Let us know within 7 days of delivery and we will make it right.
Check the kit contents first
Before starting any install, lay out the kit and check it against the parts list in your instructions. Many kits look similar across year ranges — a 12V and a 24V Cummins stud kit sitting side by side are easy to confuse. Verifying up front takes two minutes and saves an engine teardown.
Do not install a part you believe is incorrect. Once a fastener is installed and torqued it is considered used and cannot be returned or exchanged.
What to send us
- Your order number
- A photo of the item you received
- A photo of the packaging label or bag markings — this is how we identify the SKU that was picked
- The item you expected to receive
- Your year, make, engine and displacement, so we can confirm the correct part number
Email it to [email protected] (Mon–Fri, 9:00 AM – 5:00 PM EST).
What happens next
If we picked the wrong item, we ship the correct one and cover the return shipping on the incorrect part. If the part matches what was ordered but is not right for your engine, we will help you identify the correct part number and process an exchange under our standard return policy.