Track any order at xotic-performance.com/pages/track-order using your order number and email. You will also receive a tracking number by email when your order ships. Allow 24–48 hours for tracking to update.

<p>Track your order any time at <a href="https://www.xotic-performance.com/pages/help-center" id="isPasted">https://www.xotic-performance.com/pages/help-center</a>.&#xA0;</p><h3 id="what-to-expect">What to expect</h3><ul><li>In-stock items ship within <strong>1&#x2013;2 business days</strong>.</li><li>You will receive a shipping confirmation email with a tracking number as soon as your package leaves our facility.</li><li>Allow <strong>24&#x2013;48 hours</strong> for the carrier to scan the package and for tracking to start showing movement.</li></ul><h3 id="tracking-hasnt-updated">Tracking hasn&apos;t updated</h3><p>A tracking number that sits at &quot;label created&quot; for a day or two is normal &#x2014; the carrier has the label but has not scanned the parcel yet. Longer gaps can also happen mid-transit, especially on cross-border and international shipments.</p><p>If there has been no movement for <strong>several business days</strong>, email us and we will chase the carrier for you.</p><h3 id="cant-find-your-order-number">Can&apos;t find your order number?</h3><p>Check your order confirmation email, including your spam and promotions folders. If you checked out as a guest and cannot find it, email us the name and email address used on the order and we will look it up.</p><h3 id="ordered-on-amazon-ebay-or-walmart">Ordered on Amazon, eBay or Walmart?</h3><p>Marketplace orders track through that marketplace&apos;s own order page, not through our site.</p><p>Still stuck? Email <a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a> (Mon&#x2013;Fri, 9:00 AM &#x2013; 5:00 PM EST).</p>

How do I track my order?

In-stock items ship within 1–2 business days. Delivery time on top of that depends on the service you choose — Next-Day Delivery is available in the US, and international standard runs 7–21 days.

<p>There are two separate clocks on every order: <strong>processing time</strong> (how long until it leaves us) and <strong>transit time</strong> (how long the carrier takes).</p><h3 id="processing-time">Processing time</h3><p>All in-stock items are shipped within <strong>1&#x2013;2 business days</strong>. Business days are Monday to Friday, excluding Canadian statutory holidays.</p><p>Parts for industrial, older or specialty vehicles may require additional time, but orders are always fulfilled and shipped as quickly as possible. If something in your order will take longer, we will email you.</p><h3 id="transit-time">Transit time</h3><ul><li><strong>US Next-Day Delivery:</strong> next business day when ordered before 2 PM EST, Monday&#x2013;Friday</li><li><strong>US and Canada standard:</strong> varies by distance and carrier &#x2014; your tracking will show an estimate once the label is scanned</li><li><strong>International standard:</strong> typically 7&#x2013;21 days</li><li><strong>International Standard Fast:</strong> typically 3&#x2013;7 days</li></ul><p>International transit times exclude time held in customs, which we cannot control or predict.</p><h3 id="payment-can-delay-processing">Payment can delay processing</h3><p>Orders paid by cashier&apos;s cheque, money order or bank transfer are <strong>not processed until the payment is received</strong>. If you need parts quickly, use a credit card, PayPal or Afterpay.</p><h3 id="what-shipped-means">What &quot;shipped&quot; means</h3><p>You will get a shipping confirmation email with a tracking number when your package leaves us. Allow <strong>24&#x2013;48 hours</strong> after that for the carrier to scan it and for tracking to show movement.</p>

How long does it take to process and ship my order?

Yes — we ship worldwide, with flat rates by region shown at checkout. Standard international runs 7–21 days and Standard Fast 3–7 days. Import duties and taxes are not included in our rates.

<p>Yes. We ship anywhere in Canada, the United States, and internationally, using live rate comparison across all major carriers and freight companies to get you the best available price.</p><h3 id="international-rates">International rates</h3><p>Rates are grouped by region and shown at checkout. As a guide, for packages up to 9 kg:</p><ul><li><strong>Mexico and the Caribbean:</strong> Standard (7&#x2013;21 days) or Standard Fast (3&#x2013;7 days)</li><li><strong>Europe, Asia, Australia, New Zealand and the Middle East:</strong> Standard (7&#x2013;21 days) or Standard Fast (3&#x2013;7 days)</li><li><strong>Rest of world:</strong> Standard (7&#x2013;21 days) or Standard Fast (3&#x2013;7 days)</li></ul><p>Your exact rate is calculated from your address and package weight at checkout. Heavier orders &#x2014; a full main stud kit plus tooling, for example &#x2014; may price differently.</p><h3 id="carriers">Carriers</h3><p>Depending on your destination we ship with DHL, UPS, FedEx, Canada Post, USPS, Air Canada Cargo, Day &amp; Ross and other partners.</p><h3 id="import-duties-taxes-and-customs-fees">Import duties, taxes and customs fees</h3><p>Our shipping rates cover transport only. Any <strong>import duties, taxes, VAT/GST or customs brokerage fees</strong> charged by the destination country are set by that country and are payable by the recipient. Amounts vary widely &#x2014; check with your local customs authority if you want an estimate before ordering.</p><p>Customs clearance can also add days to transit that are outside our control and not reflected in the estimates above.</p><h3 id="free-shipping">Free shipping</h3><p>Our free shipping offer on orders over $100 applies to the <strong>USA and Canada only</strong>. International orders are charged the applicable regional rate.</p><h3 id="returns-from-outside-north-america">Returns from outside North America</h3><p>International returns follow the same policy &#x2014; 30 days from the date of purchase, unused and in the original packaging. Start the request through our returns centre and wait for approval before shipping anything back, so we can give you the correct return address and paperwork.</p><h3 id="not-sure-about-your-destination">Not sure about your destination?</h3><p>Email <a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a> with your full address and the SKUs you want and we will quote it for you.</p>

Do you ship internationally?

Yes. Next-Day Delivery is available to the US for $49.99 — order before 2 PM EST Monday to Friday and it arrives the next business day. International express options are shown at checkout.

<p>Yes. If your build is on the lift and the truck needs to move, we can get parts to you fast.</p><h3 id="next-day-delivery--united-states">Next-Day Delivery &#x2014; United States</h3><ul><li><strong>$49.99</strong>, no minimum order</li><li>Orders placed <strong>before 2 PM EST</strong> arrive the <strong>next business day</strong></li><li>Delivers Monday&#x2013;Friday</li></ul><p>Select it as your shipping method at checkout.</p><h3 id="international-express">International express</h3><p>Outside the US and Canada we offer a Standard Fast service that typically delivers in <strong>3&#x2013;7 days</strong>, compared to 7&#x2013;21 days on standard international. Rates vary by region and are shown at checkout.</p><h3 id="a-note-on-cut-off-times">A note on cut-off times</h3><p>The 2 PM EST cut-off applies to the time your order is placed, not the time payment clears. Orders paid by cashier&apos;s cheque, money order or bank transfer are not processed until the payment is received, so those cannot be expedited.</p><h3 id="on-a-deadline">On a deadline?</h3><p>If you have a hard date &#x2014; a dyno day, a track weekend, a customer&apos;s truck due back &#x2014; email <a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a> or call <strong>1-888-320-9087</strong> before you order. We will confirm stock and the fastest realistic option to your address.</p>

Do you offer expedited shipping?

Yes — free standard shipping on orders over $100 to the USA and Canada. Canadian orders under $100 ship for a $15 CAD flat rate. International rates are calculated at checkout.

<p>Yes. <strong>Free standard shipping on orders over $100 &#x2014; USA and Canada.</strong></p><p>The discount is applied automatically at checkout once your cart total crosses the threshold. No code needed.</p><h3 id="rates-at-a-glance">Rates at a glance</h3><ul><li><strong>United States, orders $100+:</strong> free standard shipping</li><li><strong>Canada, orders $100+:</strong> free standard shipping</li><li><strong>Canada, orders under $100:</strong>&#xA0;$15 CAD flat rate</li><li><strong>United States, orders under $100:</strong> live carrier rates shown at checkout</li><li><strong>Alaska, Hawaii, US territories and remote destinations:</strong> rated at checkout based on your address</li><li><strong>International:</strong> flat rates by region, shown at checkout</li></ul><h3 id="who-we-ship-with">Who we ship with</h3><p>We use live rate comparison across all major carriers and freight companies to give you the best available price. Depending on your address and package size that may be DHL, UPS, FedEx, Canada Post, USPS, Air Canada Cargo, Day &amp; Ross, or another partner.</p><h3 id="good-to-know">Good to know</h3><ul><li>In-stock items ship within <strong>1&#x2013;2 business days</strong>.</li><li>The free shipping threshold is based on your order subtotal, before taxes and after any discount codes.</li><li>Need it faster? See our expedited shipping options at the checkout page &#x2014; Next-Day Delivery is available in the US.</li></ul><p>Questions about a specific address? Email <a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a> (Mon&#x2013;Fri, 9:00 AM &#x2013; 5:00 PM EST).</p>

Do you offer free shipping?

Check with neighbours and around the property first, then confirm the delivery address on your order. Most packages marked delivered turn up within 48 hours. If yours doesn't, email us with your order number and we'll open a carrier trace.

<p>Frustrating, and more common than it should be. Most packages marked delivered turn up within 48 hours, so work through this list before assuming it is gone.</p><h3 id="check-these-first">Check these first</h3><ol><li><strong>Everywhere around the property</strong> &#x2014; behind gates, side doors, porches, garages, sheds, under the deck, behind planters. Drivers hide parcels from the street.</li><li><strong>With neighbours</strong>, and at the building office or mailroom if you are in an apartment or condo.</li><li><strong>With anyone else at the address</strong> who might have brought it in.</li><li><strong>The delivery address on your order confirmation</strong> &#x2014; an old saved address is a frequent culprit.</li><li><strong>The tracking detail itself.</strong> Some carriers mark a parcel delivered when it reaches a local depot or access point rather than your door.</li></ol><h3 id="then-contact-the-carrier">Then contact the carrier</h3><p>The driver&apos;s GPS scan data can pin down where the package was actually left. Have your tracking number ready and ask them to open a trace. Carriers will often only accept this request from the recipient, which is why this step comes before contacting us.</p><h3 id="then-contact-us">Then contact us</h3><p>If it has not appeared after <strong>48 hours</strong>, email <a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a> with:</p><ul><li>Your <strong>order number</strong></li><li>The <strong>tracking number</strong></li><li>Confirmation of the <strong>delivery address</strong></li><li>Any <strong>case or reference number</strong> the carrier gave you</li></ul><p>We will open a trace from our side and work it through to a resolution with you.</p><h3 id="preventing-it-next-time">Preventing it next time</h3><p>For high-value orders, consider shipping to a work address or a carrier pickup point, or add a delivery instruction at checkout. A car part sitting on a front porch in a visible box is a tempting target.</p>

My tracking says delivered but I don't have the package

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Processing times, delivery estimates, free and expedited shipping, international orders and order tracking.