Email support@xotic-performance.com or call 1-888-320-9087, Monday to Friday 9:00 AM – 5:00 PM EST. We reply to email within 1–2 business days.

<h3 id="email--fastest-way-to-get-a-complete-answer">Email &#x2014; fastest way to get a complete answer</h3><p><a href="mailto:support@xotic-performance.com">support@xotic-performance.com</a></p><p>We handle most enquiries by email because it lets us give detailed, accurate answers and track your request properly. We reply within <strong>1&#x2013;2 business days</strong>.</p><h3 id="phone">Phone</h3><p><strong>1-888-320-9087</strong></p><ul><li>Monday to Friday: 9:00 AM &#x2013; 5:00 PM EST</li><li>Saturday and Sunday: closed</li></ul><h3 id="help-us-help-you-faster">Help us help you faster</h3><p>Whatever you are contacting us about, including these details in your first message usually saves a full round trip:</p><ul><li><strong>Order number</strong> (or marketplace order ID, if you bought on Amazon, eBay or Walmart)</li><li><strong>Part number</strong>, or a link to the product</li><li><strong>Year, make, engine and displacement</strong> of the vehicle<strong></strong></li></ul><h3 id="where-to-go-for-specific-things">Where to go for specific things</h3><ul><li><strong>Track an order:</strong> <a href="https://www.xotic-performance.com/pages/track-order">xotic-performance.com/pages/track-order</a></li><li><strong>Register a warranty:</strong> <a href="https://www.xotic-performance.com/pages/warranty-registration">xotic-performance.com/pages/warranty-registration</a></li><li><strong>File a warranty claim:</strong> <a href="https://www.xotic-performance.com/pages/warranty-claim">xotic-performance.com/pages/warranty-claim</a></li><li><strong>Wholesale application:</strong> <a href="https://www.xotic-performance.com/pages/wholesale">xotic-performance.com/pages/wholesale</a></li><li><strong>Custom fasteners:</strong> <a href="https://www.xotic-performance.com/pages/custom-applications">xotic-performance.com/pages/custom-applications</a></li></ul>

How do I contact Xotic Performance?

The quickest way to reach a person — good for fitment checks, torque questions and order status. If we're offline, leave your message and we'll pick it up the next business day.

Send us a message and we'll reply within 1–2 business days.

Speak with our support team Monday–Friday, 9 AM–5 PM EST.

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Xotic Performance

How to reach the Xotic Performance team — email, phone, hours and response times.

General & Contact

What payment methods do you accept?

Can I pay in installments? (Afterpay)

How do I apply promo/discount codes?

Can I edit or add anything to my order?

I ordered on Amazon, eBay, or Walmart — how do I get support?

Orders & Payments

How do I track my order?

How long does it take to process and ship my order?

Do you ship internationally?

Do you offer expedited shipping?

Do you offer free shipping?

My tracking says delivered but I don't have the package

Shipping & Delivery

What is your return policy?

What is your cancellation policy?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Returns, Refunds & Cancellations

Do your products have a warranty? How do I make a claim?

How do I register my warranty?

Warranty & Claims

How do I confirm a part fits my vehicle?

Where do I find installation instructions and torque specs for my kit?

Head stud installation: best practices for a reliable seal

What engines and platforms do you make parts for?

What is XOTIC 7200 material, and how does it compare to 8740 chromoly?

Head studs vs. head bolts: which do I need?

What is a thread chaser, and why shouldn't I use a tap?

Products & Technical

Do you offer wholesale or dealer accounts?

Can you make a custom or one-off fastener for my build?

Do you offer a military, first responder, healthcare or senior discount?

Wholesale & Discounts